If you wish to cancel your order, please inform us of this immediately via the telephone, email, or our online chat system. We will confirm the cancellation with you in writing and refund the payment for the order.
If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery; however we will deduct the carriage charge from the overall refund for the cancelled order. If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost. Please return the goods within 7 days of receiving the returns form/ written confirmation of Tbs Forever Retails Pvt Ltd accepting the return.
If you wish to use our collection service, we will charge an additional return fee based on the courier service required to get the parcel returned. This will be confirmed with you prior to arranging the collection. Once the order is returned, we will refund your original method of payment less any postage charges incurred. The goods should be unopened and in their original packaging.
Please note that we do not accept returns on customized goods.