Privacy Policy

Welcome to Bio Fresh Incense, a brand of Tbs Forever Retails Pvt. Ltd. (“we,” “our,” “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit https://biofreshincense.com/ (“Website”), purchase our products, or communicate with us.

1. About the Company

Tbs Forever Retails Pvt. Ltd. is an Indian manufacturing company specializing in Home Care and Incense Sticks products. With over a decade of experience in the cleaning and incense industry, we are committed to providing eco-friendly and quality products that promote a clean, fresh, and safe environment.

2. Information We Collect

We may collect the following categories of information:

1. Personal Information:
   When you place an order or interact with us through our Website, we may collect:
   – Full Name
   – Email Address
   – Contact Number
   – Billing and Shipping Address
   – Payment Details (processed securely through third-party gateways)
2. Non-Personal Information:
   We may also collect:
   – Browser type, IP address, device information
   – Website usage data such as pages visited and time spent
   – Cookies and tracking data for analytics and performance improvement

3. How We Use Your Information

We use your data to:
– Process and deliver your orders
– Communicate with you about your purchases or queries
– Improve our website experience, products, and customer service
– Send marketing or promotional content (only if you’ve opted in)
– Comply with applicable laws and regulations

4. Data Sharing and Disclosure

We value your trust and do not sell or rent your personal information. However, we may share limited data with:
– Service Providers: For order processing, payments, and delivery
– Regulatory Authorities: When required under applicable law

All third-party partners are bound by confidentiality and data protection agreements.

5. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience. Cookies help us:
– Understand site usage patterns
– Remember your preferences
– Deliver personalized content

You may disable cookies through your browser settings, but some features may not function optimally.

6. Data Protection and Security

We employ appropriate security measures to protect your personal data from unauthorized access, alteration, or destruction. Payment transactions are processed via secure SSL encryption and verified gateways to ensure maximum protection.

7. Your Rights

As a user, you have the right to:
– Access, correct, or request deletion of your personal data
– Withdraw consent to receive promotional communications
– Request details about the information we hold about you

To exercise any of these rights, please contact us at contact@biofreshincense.com.

8. Third-Party Websites

Our Website may contain links to external websites for your convenience. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

9. Updates to This Privacy Policy

We may modify this Privacy Policy from time to time to reflect changes in our business, legal, or regulatory requirements. Updated policies will be posted on this page with a revised effective date.

10. Contact Information

If you have any questions, suggestions, or complaints regarding our Privacy Policy, please contact us:

Tbs Forever Retails Pvt. Ltd. (Brand: Bio Fresh Incense)
Email: contact@biofreshincense.com
Phone: +91-8800410252
Address: D-6, Kh. No-17/11, New Mandoli Ind. Area, Delhi-110093, India
Website: https://biofreshincense.com/