Delivery Policy

At Bio Fresh Incense, we take pride in ensuring your orders reach you safely and on time. All products are shipped directly from our warehouse under strict quality checks.

1. Shipping Locations

• We currently deliver across India.
• International shipping is also available .

2. Processing & Dispatch Time

• Orders are usually processed within 1–3 business days after payment confirmation.
• Once shipped, delivery takes approximately 3–7 business days, depending on your location.
• Remote or rural areas may require additional time.

3. Shipping Charges

• Shipping costs are calculated during checkout based on your order value and destination.
• Free shipping may be offered for select products or promotional campaigns.

4. Tracking Your Order

• Once your order is dispatched, you will receive an email or SMS with your tracking details.
• You can track your order status using the provided tracking number or link.

5. Delivery Delays & Unsuccessful Deliveries

• Occasionally, delays may occur due to courier issues, weather conditions, or external factors beyond our control.
• In case of unsuccessful delivery (wrong address, no response), our delivery partner will make re-attempts before returning the package.

6. Damaged Packages

• If your package is visibly damaged upon delivery, please refuse to accept it and notify us immediately at contact@biofreshincense.com.
• If you accepted it and later found it damaged, report it within 48 hours of delivery with photos for review.

7. Contact Information

Tbs Forever Retails Pvt. Ltd. (Brand: Bio Fresh Incense)

📧 Email: contact@biofreshincense.com
📞 Phone: +91-8800410252
🏢 Address: D-6, Kh. No-17/11, New Mandoli Ind. Area, Delhi-110093, India
🌐 Website: https://biofreshincense.com