Terms & Conditions

Welcome to the website https://biofreshincense.com/ (“Website”). By accessing or using this Website and/or placing an order with Bio Fresh Incense, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree with any part of these Terms, you must not use our Website or place an order.

1. Eligibility to Use

You confirm that you are at least 18 years old or using the Website under the supervision of a parent or guardian. You represent that you have the legal capacity to enter into these Terms.

2. Orders and Acceptance

All orders placed through the Website are subject to our acceptance and availability. We reserve the right to refuse or cancel any order for any reason (including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent or unauthorized transactions). Once your order is accepted, you will receive confirmation and the agreement between you and us will be formed according to these Terms.

3. Product Descriptions, Pricing & Availability

We endeavour to ensure that all product descriptions, specifications, and images are accurate; however, we do not warrant that they are free from error. Prices are as quoted on the Website at the time of placing an order, unless otherwise stated. We reserve the right to update or change prices or withdraw items without notice. Availability of products is subject to change without notice.

4. Payment

Payment must be made at the time you place your order using one of the methods stipulated on the Website. You agree to pay all charges incurred by you or any users of your account and credit card (or other payment instrument) at the prices in effect when such charges are incurred. In the event of any suspicious or fraudulent transaction, we may cancel the order or decline to fulfil it.

5. Shipping, Delivery & Title

We will use reasonable endeavours to dispatch products within the timeframes indicated at the time of purchase. Delivery times are estimates and not guaranteed. Risk of loss and damage for products passes to you upon delivery to your selected shipping address. Title to the products will pass to you upon our receipt of full payment for the products and any applicable delivery charges.

6. Returns, Refunds & Cancellations

Please refer to our separate Returns & Refund Policy for details of returns, refunds and cancellations. We may cancel your order if we are unable to fulfil it, or if you breach any of these Terms.

7. Intellectual Property

All content on this Website (including without limitation text, graphics, logos, images, audio clips, video clips, data compilations) is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute or display any part of the Website without our prior written consent.

8. User Conduct

By using this Website you agree not to:
– Use the Website for any illegal or unauthorised purpose.
– Post or transmit any material which infringes the rights of any person or which is unlawful, defamatory, or obscene.
– Use robots, spiders or other automated means to access the Website for any purpose without our express written permission.
– Attempt to interfere with the proper working of the Website or gain unauthorised access to any part of the Website, other accounts, computer systems or networks connected to the Website.

9. Disclaimers & Limitation of Liability

To the maximum extent permitted by applicable law, the services and products provided under these Terms are offered “as is” and “as available”. We expressly disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non‑infringement. We will not be liable for any indirect, incidental, special or consequential damages, including but not limited to loss of profits, loss of data, or business interruption, arising out of or in connection with your use of the Website or purchase of products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

10. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms if such delay or failure is due to a cause beyond our reasonable control (including but not limited to acts of God, natural disasters, strikes, governmental regulations or restrictions, war, riot, or network failures).

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Changes to These Terms

We reserve the right, at our sole discretion, to update or revise these Terms at any time. If we make changes, we will post the updated Terms on this Website with a revised effective date. By continuing to use the Website after such revisions become effective, you agree to be bound by the revised Terms.

13. Contact Information

If you have any questions about these Terms, please contact us:

Tbs Forever Retails Pvt. Ltd. (Brand: Bio Fresh Incense)
Email: contact@biofreshincense.com
Phone: +91-8800410252
Address: D-6, Kh. No-17/11, New Mandoli Ind. Area, Delhi-110093, India
Website: https://biofreshincense.com/